Return & Refund Policy

Last updated: October 21, 2026

Thank you for shopping at Bake & Party! Every order is special to us. Our products are made to celebrate Ecuadorian culture, traditions, and the feeling of home, wherever you are.

We want you to love your purchase, so please review our return and refund policy before placing an order.

1. Made-to-Order Products

Most Bake & Party products are made especially for you after your order is placed through our print-on-demand production partners.

Because these products are produced on demand, we generally do not accept returns or exchanges for:

• Changes of mind or personal preferences.

• Incorrect sizes, colors, or product variations selected by the customer.

• Incorrect shipping information provided during checkout.

• Orders placed by mistake after production has begun.

This policy does not limit any rights you may have under applicable consumer protection laws.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us within 30 days of receiving your order.

Email us at info@bakenparty.com with:

• Your order number.

• A brief description of the issue.

• Clear photographs of the product and, when relevant, its packaging.

We will review your request and, if the issue is confirmed, arrange an appropriate solution, such as a replacement or refund, at no additional cost to you.

3. Order Cancellations

If you need to cancel your order, please contact us as soon as possible at info@bakenparty.com.

Orders may be canceled before production begins. Once production has started, cancellation may no longer be possible.

If cancellation is approved before production, a refund will be issued to your original payment method.

4. Size and Color Variations

Please review product descriptions, measurements, size charts, and available colors carefully before purchasing.

Minor differences in printed colors may occur due to screen settings, printing processes, and materials.

Normal variations that do not constitute a product defect generally do not qualify for a refund or replacement.

5. Lost or Missing Packages

If your package is delayed or appears to be lost, please contact us at info@bakenparty.com.

We will review the tracking information and coordinate with the shipping carrier or fulfillment partner to determine an appropriate resolution.

6. Refund Processing

Once a refund has been approved, it will be issued to your original payment method.

The time required for the refund to appear in your account depends on your payment provider or financial institution.

7. Return Shipping

Please do not send products back without contacting us first.

If a return is necessary due to a confirmed defect or fulfillment error, we will provide instructions and arrange applicable return shipping at no additional cost to you.

8. Consumer Rights

Nothing in this policy excludes or restricts statutory consumer rights that apply to your purchase.

Where applicable law provides additional cancellation, return, replacement, or refund rights, those rights will take precedence over this policy.

9. Contact Us

For questions about returns, refunds, cancellations, or order issues, please contact:

Bake & Party

Email: info@bakenparty.com

Website: www.bakenparty.com

We appreciate your support and thank you for allowing us to bring a little piece of Ecuador into your life. 🇪🇨